Zetrix confirms suspension of its JPJ collection-agent service channel
The issuer confirms a temporary suspension from 5 October and says discussions continue. The regulator’s order covers JPJ services through MYEG Group channels.
Zetrix AI confirmed on 5 October that its Road Transport Department services were temporarily suspended, as Malaysia’s JPJ order affecting MYEG Group collection agents took effect. The issuer said it was in discussions to resolve the issues, without announcing a reinstatement date.
The regulator’s order names My E.G. Sdn Bhd and Zetrix AI Bhd as collection agents and suspends all JPJ services previously offered through MYEG Group channels from 12.01am on 5 October. The business change concerns the group’s ability to provide those government-service transactions through its established channel; it is not an announced suspension of all MYEG services.
JPJ director-general Aedy Fadly Ramli said the decision followed consideration of compliance with agreement terms and conditions and obligations that remained unfulfilled or unresolved. The regulator said official and alternative JPJ channels would continue operating as usual. Its statement did not quantify financial exposure for the collection agents.
In its 5 October filing, Zetrix referred to JPJ’s notice dated 2 October and confirmed the temporary suspension. The company said it would make further announcements about material developments when appropriate or necessary. Those discussions do not themselves establish that the issues have been resolved or that the service channel has reopened.
The chronology separates the regulatory decision from the issuer’s confirmation: JPJ announced the measure on 2 October, the suspension took effect on 5 October, and Zetrix confirmed it that day. Neither statement sets out a resumption timetable.
JPJ gave specific continuity arrangements for computerised driving theory tests. KPP01 bookings made through MYEG before 5 October remain valid and can proceed as scheduled. New applicants from 5 October must book and sit the test at KPP test centres at driving institutes nationwide.
For non-Malaysians paying traffic summonses at the Malaysia–Singapore border, JPJ said mobile units would provide payment facilities at the Sultan Abu Bakar Complex and Bangunan Sultan Iskandar in Johor between 8am and 10pm. These are defined alternatives for particular transactions; the notice does not supply a complete replacement-channel list for every JPJ service previously handled by the group.
Source: Zetrix AI issuer announcement.
