foodpanda uses one Toku call-centre system in Cambodia and Laos
Agency-managed staff have handled foodpanda calls on a shared Toku platform since September, giving regional CX teams a two-market support setup to examine.
foodpanda is using Toku’s contact-centre platform for customer calls in Cambodia and Laos. Toku disclosed the arrangement on 29 October; it says the service has operated since 8 September. Human agents managed by foodpanda’s agency handle inbound and outbound calls.
The two countries use the same Toku platform as foodpanda’s operations in other markets, according to the company. Toku says this gives foodpanda consistent reporting and comparable performance metrics across the partnership, while reducing the number of voice-technology relationships it manages. The agency still runs the people handling the calls; Toku supplies the platform. For a regional customer-operations lead, the useful comparison is that split between local staffing and shared systems, and whether it would simplify oversight across their own markets.
The 29 October disclosure provides no Cambodia–Laos call volumes or comparable service outcomes. It describes human agents handling the calls, so this case should not be presented as an AI-bot deployment or a measured performance gain.
Source: Toku disclosure, 29 October 2026.
