At the launch of EY Studio+ in Singapore, Senior Minister of State Tan Kiat How said organisations need to rethink how they create customer value as AI makes more capabilities widely accessible.
The published MDDI transcript argues that organisations cannot simply automate existing processes. It points instead to redesigning customer journeys, operating models, skills, decision-making, risk management and customer trust.
The speech also describes Singapore’s stated ambition to offer trusted governance, skilled talent, digital infrastructure, research and partners that can help organisations translate technology into business value. Those are policy and positioning statements, not evidence of firm-level results.
What to watch
The specific news signal is the public framing around EY Studio+: AI is being positioned as an organisational transformation question, with customer experience and trust treated as part of the operating agenda.