Toku brings local calling to Zoom Contact Center in 14 Asia-Pacific markets
The Singapore-based provider is extending its Zoom partnership to customer-service operations across nine Southeast Asian markets, offering local numbers and call routing through Zoom’s portal.
Singapore-based Toku says businesses using Zoom Contact Center can now choose its local phone numbers and voice-network connection in 14 Asia-Pacific markets. The option appears in the Zoom Admin Center, according to Toku's announcement on 13 October. Nine of the listed markets are in Southeast Asia. Toku contracts separately with each customer for connectivity, numbering and usage, outside the Zoom subscription.
The change extends a relationship that previously covered Zoom Phone, the company's business calling product. Toku says it has provided connectivity for Zoom Phone since 2021; its local numbers and access to the public switched telephone network now also serve Zoom's customer-service contact-centre product. The public switched telephone network, or PSTN, is the system that connects ordinary phone numbers and calls. A contact centre needs that connection when customers call from regular phones, even if its agents work inside cloud software.
Nine Southeast Asian markets on the list
Toku names Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam as the Southeast Asian markets covered. The other five are Australia, China, Hong Kong, Japan and New Zealand. This gives an enterprise operating customer-service teams across several countries a specific carrier option to assess within the Zoom administration portal, rather than assuming its Zoom software subscription supplies local telephone service everywhere.
To use the option, a customer selects Toku as its provider in the Zoom Admin Center and signs a separate agreement with Toku for numbers, connectivity and call usage. That distinction matters to procurement teams comparing a regional voice supplier with their existing country-by-country arrangements: the software choice and the carrier contract remain separate decisions.
Toku says the voice connection can support calls handled by human agents or AI voice agents, both of which still need local numbers and routing into each market. Businesses assessing the service will need country-specific pricing and number availability from Toku before comparing it with their existing carrier arrangements.
Source: Toku issuer release, 13 October 2026.
