Briefing
foodpanda uses one Toku call-centre system in Cambodia and Laos
Agency-managed staff have handled foodpanda calls on a shared Toku platform since September, giving regional CX teams a two-market support setup to examine.
Southeast Asia Editorial Team
News
Singapore extends car-loan limits to private-hire buyers
From 30 October, individual buyers including sole proprietors must check 70% or 60% loan ceilings, a seven-year cap and purchase-date triggers; business-owned fleets and taxis remain exempt.
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NCS opens Singapore AI centre backed by 100 embedded engineers
Singapore technology buyers can assess a staffed route from AI pilots into daily workflows, with engineers embedded in client teams and handover in view.
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YYForce reports 11-robot deployment at Singapore’s Stevens hotels
The 24-month agreement puts service robots into room deliveries and inter-floor logistics, with lift and hotel-phone integration.
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Maybank opens ringgit accounts to eligible Singapore companies
Companies can hold ringgit before permitted Malaysia-related payments fall due, adding a treasury option alongside their existing Singapore-dollar account.
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European Innovation Council brings 12 deep-tech firms to Singapore for partner meetings
The group spans energy, circular materials and advanced computing within an event that drew more than 60 European startups and scaleups.
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Thailand agrees six-month marketplace fee cut for eligible small sellers
Shopee, Lazada and TikTok Shop will restore lower mandatory fees for eligible small sellers from 1 December. The quoted ranges are fee levels, not savings.
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Safran opens Malaysia aircraft-brake repair centre alongside €134m factory expansion
Safran's new Nilai centre will receive new and refurbished brake discs from Sendayan, 20 kilometres away, linking production and repair for Asia-Pacific airlines.
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Malaysia's PayNet opens overseas DuitNow QR payments through Alipay+
PayNet is Malaysia's national payments network. Maybank, CIMB and Hong Leong Bank are first in the scheme; supported users can scan participating merchants' QR codes abroad.
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Singapore’s National University Hospital opens AI home fall-hazard challenge
The first public-hospital partnership on Singapore’s Open Innovation Platform gives technology teams a live patient-safety problem to solve.
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Enterprise Singapore commits S$4m to public-housing innovation call
The Housing & Development Board seeks ideas to improve construction productivity, ageing infrastructure and heat resilience; selected solutions may later be piloted in public-housing projects.
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Singtel says initial Singapore AI cloud capacity is fully committed before deployment
The planned local service would give enterprises access to high-end AI computing without buying the servers themselves. Singapore’s Home Team Science and Technology Agency plans an infrastructure upgrade using it.